Barsoum Dental Upland

I am extremely disappointed with the care I received at Barosum Dental in Upland. My experience left me feeling unheard, misdiagnosed, and ultimately traumatized. While I was out of town on July 12, 2026, I developed severe pain on the lower right side of my mouth. As soon as I returned, I scheduled an emergency appointment for July 15. I also had a previously scheduled deep cleaning appointment for July 16. During my emergency visit, the female dentist appeared to minimize my concerns. Instead of focusing on the area where I was experiencing pain, she asked whether I had seen an endodontist for a referral from a year earlier and questioned a shadow in my gums that had existed for over 30 years on the opposite side of my mouth. I requested X-rays, and a 360-degree scan was performed. After reviewing the images, she told me everything looked fine, that I had no cavities, gave me Sensodyne toothpaste for tooth sensitivity, and said I was cleared to proceed with my deep cleaning the following day. Later that same day, the office coordinator called and told me they wanted me to see the endodontist before my cleaning. I went to the appointment, and within five minutes the endodontist identified a cavity. My primary dentist confirmed the finding and recommended that my wisdom tooth be extracted. I was extremely upset that my condition had been missed during my emergency visit. I asked to speak with the female dentist who had evaluated me, but she was unavailable. I scheduled the extraction for July 17, 2026. Because I had previously had a successful experience using nitrous oxide during another tooth extraction, I requested it again to help manage my anxiety. I was numbed for the procedure and was told I was receiving nitrous oxide, but I never felt its effects. I noticed the dental assistant was on the phone for much of the procedure, and it appeared that no one ensured the nasal cannula was properly positioned. I informed both the oral surgeon and the assistant that I did not feel like I was receiving the nitrous oxide, but my concerns were dismissed. I remained anxious throughout the procedure, and the extraction was ultimately unsuccessful. I left the office emotional, traumatized, and deeply disappointed. This was the worst dental experience I have ever had. As healthcare providers, listening to patients is essential. I repeatedly expressed my concerns and felt they were ignored every step of the way. I will not be returning to this office. I also plan to verify that my insurance was not billed for procedures that were not completed, including the deep cleaning and the unsuccessful tooth extraction. I hope this review encourages the office to improve communication, patient care, and attention to patient concerns so that others do not have a similar experience.

Dr. Barsoum and his team are amazing! Everyone is so kind, welcoming, and make every visit go by so quickly. I have a very sensitive mouth and usually get anxious about dental work, but they always do such a great job making me feel comfortable. Their patient care is exceptional, and they are wonderful about following up after appointments to make sure you’re doing well. I highly recommend Dr. Barsoum and his team!

My experience with this office has been great since day one. I actually started going here about eight years ago when they were at their old office. I recently had switched to a different dentist for a year or so but I came back because the service here and the kindness from the entire staff, as well as the skill of everyone who works there, makes the experience of going to the dentist much better. I had some crowns replaced as well as fillings in my teeth. Dr. Benyamin did a great job in making me feel comfortable. She is very sweet and shows she cares. Thank you so much!

Thank you Dr. Karim & dental assistant Adam. I appreciate you both & all the information you relayed to me. I shall be back for more work done soon. Also, most beautiful dental office I’ve ever stepped into. I thought I was at a spa!

Had a really great experience at this dental office. Everyone here was super friendly, professional, and made me feel comfortable from the moment I walked in. The staff took the time to carefully explain everything and answer all my questions without rushing me. The doctor was very knowledgeable and created a treatment plan that truly fit my situation instead of giving a one-size-fits-all recommendation. You can tell they genuinely care about their patients. Definitely one of the best dental experiences I’ve had — highly recommend!

I have been trying to find a good dentist for years with no luck. I saw some recommendations for Barsoum Dental and decided to take a chance. I’m so glad I did. Dr. Wissa has been amazing. She took the time to explain everything to me. Her chair side manners are amazing. She’s always asking if I’m okay or in any pain when I’m getting work done. All the staff who I have encountered from each visit have been so pleasant too. I’m happy to have found a dentist I’m not afraid going to!